A class action lawsuit on mixed Western Digital SMR hard drives will be filed in the United States and Canada
A class action lawsuit on mixed Western Digital SMR hard drives will be filed in the United States and Canada
Western Digital is in trouble, a lawsuit related to consumer rights. What's the matter? Something about SMR hard drives. There are professional class-action lawsuit companies preparing to initiate lawsuits against Western Digital for mixing SMR hard drives in the United States and Canada. They are asking for consumers who have purchased SMR hard drives as plaintiffs.
Let's review how it becomes such an event. At the beginning of April, some media collected the problems encountered by many users while using Western Digital's red disk with the purpose of NAS. And they asked Western Digital officials whether they used SMR technology on the red disk. The official response confirmed the speculation, which led to the fact that they mixed CMR/SMR hard drives in the red disk product line. As SMR technology is obviously not suitable for NAS, consumers can only occasionally purchase stable CMR model.
After the voice of this report was amplified, Western Digital officially issued a statement saying that it was reasonable to apply SMR technology to the red disk for home/small enterprise, which directly caused dissatisfaction from consumers and the media. Blocks Files interprets this statement as "Western Digital begins mending fences in WD Red NAS drive SMR spat". In order solve this problem, Western Digital immediately took remedial measures on public relations by updating the statement with listed the model number of SMR technology. However, the problem is that they didn’t inform consumers in time that they had mixed SMR hard drives in the same product line, which caused many consumers suffered losses. Although they had started to replace with CMR hard disks for some affected users last week, it wouldn’t affect the lawyer who were focusing on consumer rights. There are two law firms preparing to initiate a class action lawsuit at present, which may expand from North America to the whole world.